Highv team provide you perfect pre-sale and after-sale service

Customer Service

Customer Service

Our professional technical engineers team means we are available to you at any time. We can answer your questions about our products and solutions or offer comprehensive service for you.

Integration services and supports are available according to your requirements.

1. Free Quotation And Project Consultation Service: Send us your detailed files or drawings, we will offer you complete metal scrap recycling solutions.

Through related customer’s application case, customer will know product performance and application information more directly, which will help them in selecting suitable model of metal recycling machines.

2. Drawing And Solution Design: According to customer’s project requirements, we can design the unique solution that supports higher manufacturing efficiency and better machining quality for every customer.

3. Custom And OEM Service.

4. Service center has service platform, which could follow the service in real time through advanced system to ensure the service quality.

5. The platform clerk carries out a comprehensive visit to the results of all service orders, to handle the customer’s feedback promptly.

6. Holding weekly quality meeting to analysis of service failure, propose improvement plan.